Legal
This Privacy Policy describes how PawBooker (“we,” “us,” or “our”) collects, uses, and shares information when you use the PawBooker mobile app (the “App”). PawBooker connects pet owners (“Customers”) with independent pet groomers (“Groomers”).
When you create an account, we collect your email address and password (handled securely by our authentication provider, Supabase). Groomer accounts also include a business name, phone number, email, address, and hours.
To book a grooming appointment, Customers provide information about their pet: name, species, breed, color, weight, and an optional photo. Customers may also upload documents such as vaccination records (e.g. proof of rabies vaccination), which may include an expiration date.
We collect booking details (service selected, date/time, cancellation reason if applicable) and payment information necessary to process a charge. Card details are handled directly by our payment processor, Stripe — PawBooker does not store your full card number. We do store limited, non-sensitive payment method details (card brand, last 4 digits) to let you manage saved payment methods in the app.
With your permission, we use your device’s location to show nearby groomers in the Browse tab. You can also manually search by address or zip code instead of sharing your device location. Groomer business addresses are geocoded (converted to map coordinates) using Mapbox to support search and driving directions.
Messages you send between a Customer and a Groomer are stored so both parties can see the conversation history. If a Groomer’s salon has our AI booking assistant enabled, message content may be sent to our AI provider, Anthropic, to generate a response (see “Third-Party Service Providers” below).
If you allow notifications, we store a device push token (provided by Apple/Expo’s push notification service) so we can send you booking updates, messages, and payment alerts.
Ratings and written reviews Customers leave for a Groomer after a completed appointment are stored and displayed publicly on that Groomer’s profile within the app.
We share information with the following providers only as needed to operate the App:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing, saved payment methods, groomer payouts |
| Supabase | Account authentication, database, and file storage |
| Resend | Transactional email (booking confirmations, invoices, receipts) |
| Anthropic | Powers the optional AI booking assistant in chat, for salons that have it enabled |
| Mapbox | Address search and geocoding for location-based search and directions |
| Apple / Expo | Delivering push notifications to your device |
We do not sell your personal information to third parties.
We retain account, booking, and payment records for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. You may request deletion of your account and associated personal data by contacting us (below), subject to records we’re required to retain by law (e.g. transaction history for tax purposes).
PawBooker is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
We use industry-standard measures (including encryption in transit) to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. We’ll update the “Last updated” date above when we do.
Questions about this policy or your data? Email support@paw-booker.com.
PawBooker